PRIVACY POLICY

1. Who is responsible for processing your data?

The data controller is CAMOH SRL, operating CAMŌH House, with its registered office at 26, Boulevard de la Deuxième Armée Britannique, 1190 Forest, Belgium, contactable at: hello@camoh.be.

2. What data do we collect?

We may collect the following categories of personal data:

• identification data: name, email address, telephone number;
• account data: login details, booking history, subscriptions, packs and payments;
• communication data: correspondence with the studio, requests sent via forms or email;
• participation data: class attendance, waitlists, cancellations, booking preferences;
• technical data: IP address, browser, cookies or browsing data when you visit our website.

3. Why do we use your data?

We use your personal data for the following purposes:

• to create and manage your account;
• to process your bookings, subscriptions, packs, purchases and payments;
• to send transactional emails relating to your bookings or purchases;
• to respond to your enquiries and provide customer support;
• to send, where permitted, information, updates or launch communications;
• to improve our services, website and the experience offered by CAMŌH House;
• to comply with legal, accounting and administrative obligations.

4. What is the legal basis for processing?

Depending on the context, processing is based on:

• the performance of a contract or pre-contractual measures;
• your consent, where required;
• compliance with legal obligations;
• our legitimate interests, including service improvement, security and client relationship management.

5. Who do we share your data with?

Your data may be shared, where necessary, with our technical and operational service providers, such as booking platforms, payment processors, emailing tools, hosting providers or analytics services used by CAMŌH House.

At the time of publication, these include solutions such as Momence, as well as payment providers, web hosting services and email creation or delivery tools. Where relevant, personal data may also be processed in connection with operations carried out at our operating site located at 342, Chaussée d'Alsemberg, 1190 Forest, Belgium.

6. How long do we retain your data?

We retain personal data only for as long as necessary forthe purposes for which it was collected, subject to applicable legal retentionrequirements, including accounting and administrative obligations.

7. Your rights

You have the following rights, subject to applicable law:

• right of access;
• right to rectification;
• right to erasure, where applicable;
• right to restriction of processing;
• right to object;
• right to data portability, where applicable;
• right to withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact us at: hello@camoh.be.

8. Marketing emails and unsubscribe

If you receive marketing communications from CAMŌH House,you may unsubscribe at any time by clicking the unsubscribe link included inthe relevant emails.

9. Cookies and browsing data

When you visit our website, cookies or similar technologiesmay be used to ensure proper functioning, measure audience and improve yourexperience. A separate cookie policy may be provided where necessary.

10. Security

CAMŌH House implements appropriate technical andorganisational measures to protect personal data against loss, unauthorisedaccess, alteration or disclosure.

11. Complaints

If you consider that the processing of your personal datadoes not comply with applicable regulations, you have the right to lodge acomplaint with the competent data protection authority. In Belgium, this is theAutorité de protection des données (APD) / Gegevensbeschermingsautoriteit(GBA), Rue de la Presse 35, 1000 Brussels, Belgium. Website:www.autoriteprotectiondonnees.be.

12. Changes

CAMŌH House may update this Privacy Policy at any time. The most recent version will be published on this page with its effective date.

13. Contact

For any questions regarding this Privacy Policy or theprocessing of your data, please contact us at: hello@camoh.be.